Privacy Policy – OTB Property

OTB Property is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Collection of Personal Information

We collect personal information that is necessary to provide our property management and real estate services.

This may include:

• Full name, date of birth, and contact details
• Identification documents (e.g. driver’s licence, passport)
• Employment and income details
• Rental history and references
• Financial and payment information
• Any other information relevant to your tenancy application or property enquiry

We collect this information directly from you where possible, as well as from third parties such as referees, employers, and tenancy databases where permitted by law.

1. Use of Personal Information

Your personal information is used for purposes including:

• Processing rental applications
• Verifying your identity and eligibility for tenancy
• Communicating with you regarding properties and services
• Managing tenancy agreements and ongoing property management
• Meeting legal and regulatory obligations

We only use your information for purposes that are reasonably necessary for our business operations.

1. Disclosure of Personal Information

We may disclose your personal information to:

• Property owners (lessors)
• Service providers and contractors (e.g. maintenance, inspections)
• Tenancy databases and background check providers
• Government authorities where required by law

We take reasonable steps to ensure that any third parties handle your information securely and in accordance with privacy laws.

1. Storage and Security

OTB Property takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically and/or in physical files. We implement appropriate security measures to safeguard your data.

1. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if necessary.

To do so, please contact us using the details provided below. We will respond within a reasonable timeframe.

1. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Unsuccessful tenancy application documents may be securely destroyed after a reasonable period.

1. Complaints

If you believe your privacy has been breached, you may contact us in writing with details of your complaint.

We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

1. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

OTB Property
[Insert your business address]
[Insert your phone number]
[Insert your email address]

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.